Routine Appointments

We  currently operate an appointment system where you can book your appointment up to 2 weeks in advance.  A few appointments are also available on the day however, these should be for patients who feel their problem needs to be seen sooner than the next available appointment in advance

You may see the doctor of your choice by telephoning 0844 477 3530, or calling at the desk to make an appointment on the day the appointment is needed. However, we cannot guarantee that you will be able to see the doctor of your choice as routine appointments are affected by docotrs' holidays, training courses etc.

Please note that although our telephone lines are open from 8.00am for appointment booking, that advanced bookings for the following 2 weeks are available to be made throughout the day, enaberling patients to ring at a later time.

Urgent Appointments

Please telephone as soon as possible after 8.00am, giving the receptionist some brief details of your condition and you will be given an appointment for the same day, although not necessarily with your usual doctor. When all appointments have been taken, URGENT cases will be given a time to come and wait to be slotted in as an “extra”. Please do not abuse this system - you may cause unnecessary delay to someone whose need is greater.

Cancellations

Please inform us as soon as possible if you cannot attend for your appointment so that it can be given to someone else. You can now cancel your appointment on line through the link on the home page

Long Appointments

If you have a lot to discuss or feel you have a particularly difficult problem, please let the receptionist know when you make your appointment, so that she can allocate extra time. Please remember that one appointment is for one patient only. If you are making an appointment for a cervical smear or for family planning advice, it is helpful if you tell the receptionist so that the relevant forms can be completed in advance. This will help avoid delays to other patients.

Home Visits

If you are too ill to attend the surgery, please telephone 0844 477 3530 before 10.30am

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.