Longton Health Centre - How to order your repeats from the doctors surgery

Longton Health Centre
Liverpool Road
Longton
Preston, PR4 5HA
Tel: 0844 477 3530

Longton Health Centre

Patient Reference Group

Chairman’s Update: January 2012

As many of you will be aware the Patient Reference Group has been meeting with the doctors to discuss practice developments and following the recent questionnaire you have signalled that the 0800 phone number was the main concern.

There is no easy answer to this as there are pros and cons with whatever system is in place. However we have discussed the concerns with the doctors and due to meet them again in February to hopefully agree an Action Plan to address the problems.

We will keep you informed and, in the meantime, would welcome any other ideas you may have to develop the services at the practice.

David Noblett

Chairman

CHOOSE WELL CAMPAIGN

health services available this winter

www.centrallancashire.nhs.uk/choosewell/toolkit

Any patient who is over 65 or who is in a Chronic Disease Group/Pregnant or a Carer is entitled to a free vaccine .

Feeling unwell ?

For information about the range of local services available click here: http://www.centrallancashire.nhs.uk/ .

FREE NHS HEALTH CHECK

Please see Free Health Check Page for more details

CONTRACEPTION IMPLANTS AND REMOVALS

We now provide this service at the surgery , please ask reception for details

or click on the Young People and Young Parents page for details

REPEAT PRESCRIPTION ORDERING

If you are having problems ordering your repeat prescription, please do not hesitate to ask one of our reception team who will be happy to help you through the process and find the easiest and quickest way for you to order. You may also ask your local pharmacist who will be happy to help as well

Patients who do not attend for their booked appointment

over the last year has amounted to

Doctors 431

Nurses 600

Total 1034

Already this month there have been 27 Doctors appointments missed and 32 Nurses

If you cannot attend your appointment please either cancel your appointment on line or ring the surgery

Thankyou

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Repeat Prescriptions

Prescription Fees

Generic Prescribing

Order Your Repeat Prescription Online

Repeat Prescriptions

PLEASE NOTE IF THE ITEM YOU NEED IS NOT LISTED OR CORRECT ON YOUR REPEAT PRESCRIPTION SLIP YOU WILL NEED TO CONTACT THE SURGERY FOR FURTHER ADVICE

How to order your repeat prescription

Repeat Order Slip - attached to your repeat prescription. Please tick the items you need and try to re-order all of your regular medication at the same time Please note that from time to time we may use the re-order slip to pass on important messages to our patients. For safety and accuracy, we would also like to discourage patients from placing additional verbal or handwritten requests for medication, and remind patients of the Minor Ailments Scheme available at your local Community Pharmacy, leaflets available on request. You can send in your repeat slip to the surgery by one of the following methods:-
- By hand – and posted in the Prescription Post Box located at the prescription desk
- By Post – Our address is Longton Health Centre, Liverpool Road, Longton, Preston. PR4 5HA
- By Fax – Our Fax number is 01772 611094
Via this Web Site – we have introduced a new style web site for the surgery which has a function to order your repeat prescription electronically on line. Please click on the link above to order.
Via your local Community Pharmacy – most pharmacies offer a prescription ordering and/or delivery service; please ask them for details

We require 48 hours to generate your repeat prescription. Please note that this will be from the time we receive your prescription request; therefore if you are ordering by post or through your pharmacist you may need to allow extra time.

It will be available for collection after 2.00pm

Informing the Pharmacy

You must inform the Pharmacy that you wish to have your prescription picked up .

Not all Pharmacies collect prescriptions every day so it is important to inform the further afield Pharmacies that you wish to have your prescription collected. Please remember to give us a little extra time if you wish to pick your prescription up from the pharmacy.

Repeat Collection/Delivery Service from the Pharmacy of your choice

To subscribe to this service, contact the pharmacy of your choice who will give you details of giving in your repeat prescription at the pharmacy instead of at the surgery. Please note you should allow up to a week for delivery from the time you ordered your repeat prescription

PLEASE NOTE IF YOU DO NOT HAVE A REPEAT PRESCRIPTION SLIP OR THE ITEM YOU REQUIRE IS NOT PRINTED ON YOUR REPEAT SLIP THE PHARMACY CANNOT ORDER YOUR MEDICATION. PLEASE CONTACT THE SURGERY FOR FURTHER ADVICE

Online Service

The online service now remembers your prescription request. Once you have inputted your prescription details for the first time the page now asks you if you would like the programme to remember your details. If you answer yes the programme will remember your request for next month. You may also add or delete items as required.

Disclaimer

Please can we draw your attention to the disclaimer at the end of the prescription request page, especially if the programme is remembering your details.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

Please click on link below for up to date information

http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx

Generic Prescribing

You may find that the name of your drug has been changed. Your doctor is taking this action in response to a request by the NHS. The receptionist is unable to make alterations to your medication and if you need further clarification, please make an appointment to see your doctor.

Further Information

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services