Please use the drop off box for prescriptions outside the building
We will not issue more medication than usual to ensure we do not create a stockpiling problem - please do not ask as this puts undue pressure on our team
Prescriptions will be sent electronically to a nominated pharmacy even if you have spoken to a clinician
Ways to continue to order your medication:
Through your online service provider
Anyone can order on your behalf therefore please ask any carers to drop your request off
If you do not have online access then we wish to support our patients as much as possible there fore you may contact the surgery by telephone
** Please note our lines continue to be extremely busy and there will be a delay in your call being answered - please be patient with our team as they are continuing to process your prescriptions as soon as is safely possible to do so
Please note this email box is monitored periodically therefore please do not email any medical queries or urgent requests - these will be processed where possible within 48 working hours
**PLEASE REMEMBER THAT PRESCRIPTIONS FOR CONTROLLED DRUGS WILL NEED ID IN ORDER TO SIGN AND COLLECT **
Help for those who need support going online
There are a lot of places where people can learn how to use the internet. Many are provided by local authorities, colleges and charities. A good place to start is the local library, but there are many other places to learn for free, such as:
Age UK helps older people get online. For more information and to find your local Age UK centre please go to www.ageuk.org.uk or call the Age UK advice line on 0800 169 2081.
UK online centres which help people learn how to use the internet and manage their health online. For more information and to find your nearest local venue, please go to www.learnmyway.com
Good Things Foundation in partnership with NHS Digital is running a programme to ensure people have the skills they need to access relevant health information and services online. For more information please go to www.goodthingsfoundation.org
NHS England and the NHS Business Services Authority (NHSBSA) launched a nationwide campaign to help people understand their eligibility for free prescriptions.
The ‘Check Before You Tick’ campaign will encourage patients to check whether they are entitled to free prescriptions before claiming them to help reduce the £256 million cost per year to the NHS when people incorrectly claim them for free.
Patients will be able to access an online eligibility checker on the NHS website: www.nhs.uk/checkbeforeyoutick a new online tool to help everyone to understand the government’s eligibility criteria for free prescriptions.
Anyone incorrectly claiming a free prescription risks a penalty charge of up to £100 from the NHS Business Services Authority which carries out prescription checks each month.
Patients are entitled to free prescriptions if they are under 16 years old or 16, 17 or 18 and in full time education, or over 60. Certain illnesses can also exempt a patient from prescription charges as well as being pregnant or having a baby under one year.
Certain benefits, but not all, qualify people for free prescriptions, so it’s important that patients check their entitlement, and pharmacists should support them with this and ask to see up-to-date proof of eligibility.
Pregnant women and new mothers, although eligible to claim free prescriptions, may not always realise they need a valid Maternity Exemption Certificate.
Without a valid certificate, they too could receive a penalty charge.
For individuals who experience financial difficulties but are not eligible for free prescriptions, there are other means of support available to them and pharmacists should help advise, such as prepayment certificates and the NHS low income scheme.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.
Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Please click on link below for up to date information
You may find that the name of your drug has been changed.
Your doctor is taking this action in response to a request by NHS England.
The reception team are unable to make alterations to your medication and if you need further clarification, please arrange for a telephone clinical assessment to discuss this with a doctor.
PLEASE NOTE THAT THE SURGERY REQUIRES 48 WORKING HOURS TO PROCESS YOUR PRESCRIPTION REQUEST
PRESCRIPTIONS DELIVERED BY YOUR NOMINATED PHARMACY MAY REQUEST A FURTHER 24 WORKING HOURS
Ways to order your repeat medication
Online services of patient choice
Secure drop box available 24 hours a day at Longton Health Centre - External
WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE
If you feel you will have problems ordering your prescription in the future please contact Longton Health Centre Reception who will be happy to help discuss your individual needs
Please bring your photo ID and utility bill to the surgery AND sign a consent form and collect your PIN to enable you to register for patient online services of your choice and then you can order your repeat medication online
IMPORTANT - Changes in Prescribing of Self-Care Products
Please click on the link below for a Q & A sheet and helpline information
For more information about self-care please visit NHS Choices website www.nhs.uk