To use the free service on WhatsApp add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started. A set of menu options is then presented which you choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.
Practice Update for our Patients
AFTER USING OUR INTERCOM YOU WILL CONTINUE TO BE GREETED AT THE DOOR IF YOU HAVE BEEN ADVISED TO ATTEND BY A CLINICIAN or RECEPTION TEAM MEMBER
IN LINE WITH RECOMMENDATIONS FROM THE WORLD HEALTH ORGANISATION YOU WILL NEED TO ATTEND WEARING YOUR OWN MASK OR FACE COVERING IN ORDER TO ENTER THE BUILDING IN ORDER TO HELP PROTECT YOURSELF AND OTHERS DURING YOUR VISIT
The Cabinet Office has confirmed that those under the age of 11, with disabilities, hidden health conditions, breathing difficulties, mental health conditions or autism are exempt from wearing a mask.
Exemption cards can be found here to download with the full list of exemptions.
To support you, Healthier LSC has also produced a letter which can be provided to parents, carers and young people (aged 11-25 years) with SEND who are experiencing difficulties with wearing face coverings. The letter can be carried by parents, carers and young people, who meet the criteria, to explain why the young person is not wearing a face covering.
Please order your medication through an online service provider via www.myGP.com alternatively you may E-mail your medication requests through to us on: [email protected]
(Please note this email box is monitored periodically throughout the working day therefore please do not email any URGENT medical queries these will be processed where possible within 48 working hours)
REQUESTS ARE NOT ABLE TO BE TAKEN OVER THE TELEPHONE unless you have been advised to do so by a member of our team DUE TO SPECIFIC COMMUNICATION OR ACCESS NEEDS
WE WILL NOT BE ISSUING EXTRA AMOUNTS OF YOUR MEDICATION to ensure we do not create a stockpiling problem at pharmacies
(Please do not ask as this puts undue pressure on both us and our local pharmacy teams)
Prescriptions are sent electronically to your nominated pharmacy so please let US KNOW where you would like your prescription to be sent
DO NOT request a specific letter from your GP as these requests will not be fulfilled.
THIS ALSO APPLIES TO LETTERS RECOMMENDING HOME WORKING and/or THE WEARING OF FACE COVERING and/or YOUR CHILD'S ATTENDANCE AT SCHOOL, NURSERY OR CHILDMINDER - YOU WILL NEED TO REQUEST ANY HOMEWORKING RISK ASSESSMENTS FROM YOUR EMPLOYER
SCHOOL LETTERS & ADVICE
Please note that it is not a GPs responsibility to issue school letters of absence for your children. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19
Please email any correspondence to the practice on [email protected] instead of using OUTSIDE drop off box to post any letters or BP readings - the box is monitored and collections made throughout the day
If you have been asked to collect a sample pot AND form by the clinician please KNOCK on the front door
When dropping off your requested sample then please ensure it is fully labelled and in the correct sample pot - we will NOT ACCEPT any samples not in the correct pots
IMPORTANT - Please let us know when arranging an appointment if you HAVE BEEN OR ARE STILL CURRENTLY shielding- IMPORTANT
PLEASE ENSURE YOU COME TO YOUR APPOINTMENT AT THE ADVISED TIME WEARING A FACE COVERING
Please use the intercom system at the front door and you will be advised where to wait until you are greeted by a clinician
NOTE WE DO NOT HAVE INDOOR WAITING FACILITIES DUE TO COVID19 SO PLEASE BE PREPARED FOR INCLEMENT WEATHER CONDITIONS
**Please do not be offended by this extra measure or alarmed as our team will be wearing Protective Personal Equipment **
ALL INITIAL PATIENT CONTACTS ARE BY TELEPHONE OR VIDEO CONSULTATIONS WITH THE MOST APPROPRIATE MEMBER OF OUR HEALTHCARE TEAM after usual signposting from our reception team however please let a member of our team know should you consider yourself as having SPECIFIC COMMUNICATION OR ACCESS NEEDS so that we can arrange a video or specific face to face appointment
Online booking of appointments AND video appointments are available via myGP or other GP online services of your choice 24 HOURS A DAY
All patients who have been asked to attend a face to face appointment will continue to be screened prior to attending their appointment at the front door
AT THE BEGINNING OF COVID19 pandemic we temporarily PAUSED some of our routine screening / annual review appointments however we are continuing to invite patients in so please be patient if you have not had your annual review face to face as we are now carrying out as much of your review over the telephone or by video consultation in an attempt to ensure you only have to enter the building for hands on examinations or investigations where necessary however if you are experiencing any problems or have any concerns before you are invited to attend then please let us know as soon as possible
Asthma reviews will continue to be conducted over the telephone or via video appointment, please have your inhalers and medications to hand however please let a member of our team know should you consider yourself as having SPECIFIC COMMUNICATION OR ACCESS NEEDS so that we can arrange a video or specific face to face appointment
COPD reviews will continue to be conducted over the telephone or via video appointment, please have your inhalers and medications to hand however please let a member of our team know should you consider yourself as having SPECIFIC COMMUNICATION OR ACCESS NEEDS so that we can arrange a video or specific face to face appointment
Hypertension and chronic heart disease reviews will be conducted over the telephone or via video appointment and appropriate blood tests will be arranged on an individual basis following review of your records however please let a member of our team know should you consider yourself as having SPECIFIC COMMUNICATION OR ACCESS NEEDS so that we can arrange a video or specific face to face appointment
Childhood Immunisation appointments will continue although the Community Well Baby clinic service held at Longton Health Centre has been temporarily suspended - it is very important to continue to bring your children to their childhood immunisation appointment or get in touch if you have any concerns whatsoever
INR (Anti-coagulation) clinics continue however a telephone appointment may take place prior to you attending the surgery
Travel Health Assessments continue to take place by telephone and an appointment time will be given if available for you to attend for any NHS vaccinations however please let a member of our team know should you consider yourself as having SPECIFIC COMMUNICATION OR ACCESS NEEDS so that we can arrange a video or specific face to face appointment
Cervical screening appointments continue to take place by invitation only however please let us know if you have any concerns as the nurse can arrange to have a telephone consultation with you
Minor Operations and Cryotherapy - YOU WILL CONTINUE TO BE ASSESSED BY VIDEO CONSULTATION AND THE MOST APPROPRIATE REFERRAL OR SELF HELP TREATMENT WILL BE ADVISED however please let a member of our team know should you consider yourself as having SPECIFIC COMMUNICATION OR ACCESS NEEDS so that we can arrange a video or specific face to face appointment
It is very important to continue to attend for any appointments you may be asked to attend even if you are following ANY GOVERNMENT shielding guidelines
It is also very important that you continue to contact the surgery if you feel unwell with symptoms NOT related to the Coronavirus symptoms
Please be assured that we remain here to care for our patients even though our face to face reception service is via a meet and greet and we are taking every measure possible to protect our patients and staff from spread of infection by observing social distancing and wearing the appropriate Personal Protective Equipment
ADDITIONAL INFORMATION FOR YOU
HELP & COMMUNITY SUPPORT AVAILABLE
Many of our patients and staff members may become unwell with symptoms of the Coronavirus, of which many of them will be able to self care from the safety of their own home however if you are struggling then members of the community have kindly volunteered their services to help with errands or shopping for those currently self-isolating or following shielding guidance
People who feel they are vulnerable at home during the COVID-19 pandemic and who would benefit from support from NHS Volunteer Responders can now self-refer to the scheme rather than depending on their GP practice or other professionals to refer them.
The range of professionals who can now also refer people in for support with tasks like shopping, prescription deliveries, biological sample collections and transport to medical appointments has been expanded to include some charities, all emergency services staff, local councillors and MPs
Please click here for information regarding food services in the local area
Please continue to observe advice around handwashing and self isolation.
This will help to protect the most vulnerable in our community therefore please be patient whilst we continue to provide patient care whilst limiting services and with staff resource we have shared across our practice network.
Patients MAY CONTINUE TO RECEIVE letters from NHS ENGLAND if they have been classed as vulnerable or high risk patients however this is being done in stages and NHS England may cease these at their discretion
REMEMBER - Help us Help You
If you need medical help, the NHS is still here for you.
If you need medical help from us, contact us either online, by an app or by phone to be assessed.
If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.
If it’s a serious or life-threatening emergency, call 999
If you are told to go to hospital it is important that you go to hospital.
You should continue to attend your appointments, unless you have been told not to attend.
It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.
If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.
If you have a symptom that you are worried about, you must contact US
Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.
Heart Attack Patients
If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.
If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.
If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.
You can spot the symptoms of a stroke by using the FAST test:
Face - is the face drooping / fallen on one side? Can they smile?
Arms - can they raise both arms and keep them there?
Speech - is it slurred?
Time to call 999 if you see any of the above signs
If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.
If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.
Parents of young children
If you are worried about the health of your baby or child, please call 111.
If it’s a serious or life-threatening emergency, call 999
NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.
If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.
As a practice we must continue to follow the strict infection, prevention and control measures to limit the risk of the virus to you as patients and to our staff. This means that where possible our staff and clinicians will remotely triage and assess your needs before determining if a face-to-face appointment is required. If your needs can be met safely via the telephone or video consultation then this will take place. If a clinician feels you require a face-to-face appointment then this will be arranged. We have been operating in this way since the start of the pandemic in order to continuing providing all patients with access to our services.
The current pandemic situation is challenging for everyone in different ways and we appreciate that the situation we all find ourselves in can be frustrating sometimes. Unfortunately a number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff – all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken
The practice considers aggressive behaviour to be any personal, abusive and aggressive comments, foul language, physical contact and aggressive gestures.
No abuse of staff is acceptable whether verbal or physical.
All abuse will be reported to the Duty Manager/GP Partners who will keep a log of all incidents.
PHYSICAL abuse of any of our staff will be reported to the police. The patient will then be removed IMMEDIATELY from the practice list.
Primary Care Support England are responsible for assisting the patient to find a new doctor.
VERBAL abuse, harassment, whether in person or on the telephone, or through electronic medium, will be reported to the Duty Manager/GP Partners. Verbal abuse or harassment can take many forms and for the purpose of this policy applies to any behaviour of this nature towards the GP's and staff at the surgery or comments made about the surgery.
If appropriate the Duty Manager/GP Partners will discuss the incident and a formal letter will be sent to the patient. If a patient's name appears more than once in the log book a letter will be sent informing the patient that any further abusive behaviour will result in removal from the list. On the third occasion, the patient will be removed from the list immediately and a letter will be sent confirming this.