• Liverpool Road, Longton, Preston, Practice ID - P81040, PR4 5HA
  • Out of Hours: 111
  • 01772 214500


The practice complies with General Data Protection Regulation legislation 2018.

GDPR Personal Data


The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. 

This leaflet is available from reception



We aim to provide a high quality service to our patients and welcome feedback and suggestions for improving our systems.

A structured complaints procedure has been established following NHS guidelines and if you are unhappy with any aspect of our services and /or your treatment at the surgery then please contact in the first instance:

Sharon Byrne

Complaints Manager

Jennifer Buckley

Amie Sutton

Duty Complaints Manager 

Sara Heywood - Practice Manager

Wendy McNeice - Business Partner who will be happy to listen to your feedback.

Longton Health Centre has produced a Complaints leaflet which is available from reception and also in the waiting room

Patient Complaint Leaflet

Patient Complaint Procedure

More information can be found on the NHS Website

If you wish further advice please contact PALS (Patient Advice and Liaison Service)


Medical Zero Tolerance

The practice considers aggressive behaviour to be any personal, abusive and aggressive comments, foul language, physical contact and aggressive gestures.

No abuse of staff is acceptable whether verbal or physical.

All abuse will be reported to the Practice Manager/Business Partner who will keep a log of all incidents.

PHYSICAL abuse of any of our staff will be reported to the police. The patient will then be removed IMMEDIATELY from the practice list.

Primary Care Support England are responsible for assisting the patient to find a new doctor.

VERBAL abuse, harassment, whether in person or on the telephone, or through electronic medium, will be reported to the Practice Manager/Business Partner and entered into the log. Verbal abuse or harassment can take many forms and for the purpose of this policy applies to any behaviour of this nature towards the GP's and staff at the surgery or comments made about the surgery. 

If appropriate the Practice Manager/Business Partner will discuss the incident with the GPs and a formal letter will be sent to the patient. If a patient's name appears more than once in the log book a letter will be sent informing the patient that any further abusive behaviour will result in removal from the list. On the third occasion, the patient will be removed from the list immediately and a letter will be sent confirming this.


Please note our reception team run a very busy service.

Our team wear headsets and will be taking calls and working from the computers as well as dealing with face to face enquiries

Please note that calls are recorded for training and monitoring purposes

For privacy purposes please stand away from the front desk until the next receptionist becomes available, please be aware that due to building and reception layout your discussion may take place in front of other staff members and other patients

However if you wish to speak privately to a receptionist please let us know by completing a privacy slip and handing it to a member of the reception team

Website Privacy Policy

This GP Practice, as the data controller may collect personal information from visitors to this site. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information.

Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. Statistics will not include information that can be used to identify any individual.

The GP Practice will at all times comply with the requirements of the General Data Protection Regulations 2018.

Use of Personal Information Provided by the User

Where personal information (e.g. name, address, telephone number etc) is provided to the GP Practice via its website for whatever purpose (e.g. registration, survey, feedback), it is made clear to the individual what the information collected will be used for and who it will be provided to. The GP Practice will only use the information collected for the stated purpose.

At this current time, any personal information provided, is only used by the GP Practice. It will not sell, trade, provide or rent personal information to third parties. Specific personal information will be released where the NHS is required to do so by law, e.g. court order. Transfer of data will be done so on the express permission of the supplying individual.

When you submit personal information, you consent to our use of the information as set out in this privacy policy.

Scope of this Privacy Policy

This privacy policy only covers sites belonging to and operated by the GP Practice. Links within this site to other websites are not covered by this policy.

Changes to this Privacy Policy

The GP Practice may amend this policy from time to time. If substantial changes are made to the way in which the practice obtains and uses your personal information the website will show prominently any announcement to this effect.