Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical queries or complaints cannot be dealt with via this suggestions form. If you have a medical query contact the Patient Services team via reception or complete an online triage form

If you wish to make a complaint then please ask to speak to Sharon Byrne who is our Complaints Lead 

Every effort is made to give the best service possible to everyone who attends our practice.

However, we are aware that on occasion things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If this is the case then we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please review the information below and contact the Complaints Lead who will along with the GP Complaints Lead review and endeavour to deal with your concerns appropriately. 

Patient complaint procedure hand out October 2025.doc

Complaint patient leaflet October 2025.doc